Refund policy

Right of Withdrawal for Consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or self-employed professional activity.)

I. Cancellation Policy for Goods

II. Cancellation Policy for Services

III. Model Withdrawal Form

I. Cancellation Policy for Goods

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day:

on which you or a third party named by you, who is not the carrier, took possession of the goods, provided that you ordered one or more goods in a single order and these are delivered together;
on which you or a third party named by you, who is not the carrier, took possession of the last goods, provided that you ordered several goods in a single order and these are delivered separately.

To exercise your right of withdrawal, you must inform us (ADVINOVA GmbH, Carl-Zeiss-Str. 7, 25451 Quickborn, Germany, Phone: +49 4106-9679012, E-Mail: mail@balimo.info) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, although this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we receive notification of your withdrawal from this contract.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any event no later than within 14 days from the day on which you inform us about the withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

We will bear the costs of returning the goods.

You are only liable for any diminished value of the goods if this diminished value results from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or Premature Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

for the supply of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;
for the supply of goods which are liable to deteriorate or expire rapidly;
for the supply of alcoholic beverages whose price was agreed upon at the time of the conclusion of the contract, but which can only be delivered at the earliest 30 days after conclusion of the contract and whose actual value depends on market fluctuations beyond the trader’s control;
for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely in contracts:

for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
for the supply of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

II. Cancellation Policy for Services

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day of the conclusion of the contract.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract.

If you requested that the services should begin during the withdrawal period, you shall pay us an appropriate amount corresponding to the proportion of the services already provided up to the point at which you informed us of the exercise of the right of withdrawal in relation to this contract, compared to the total scope of services provided for in the contract.

Exclusion or Premature Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the provision of services in connection with leisure activities if the contract provides for a specific date or period for performance.

The right of withdrawal expires in the case of a contract for the provision of services that obliges the consumer to pay a price, once the service has been fully performed, provided that the consumer has expressly agreed before the service begins that the trader may begin performance before expiry of the withdrawal period and has confirmed awareness that the right of withdrawal expires upon full performance of the contract by the trader.

III. Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

To:
ADVINOVA GmbH
Carl-Zeiss-Str. 7
25451 Quickborn
Germany
E-Mail: mail@balimo.info

I/We () hereby give notice that I/We () withdraw from my/our () contract for the purchase of the following goods () / the provision of the following service (*)
Ordered on () / received on ()
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date

(*) Delete as appropriate.

Applies to deliveries within Germany. Please refer to our shipping information for delivery times to other countries.