Terms of service
General Terms and Conditions and Customer Information
I. General Terms and Conditions
§ 1 Basic Provisions
(1) The following terms and conditions apply to contracts concluded with us as the provider (ADVINOVA GmbH) via the website www.balimo.info or by other means of distance communication. Unless otherwise agreed, the inclusion of any terms and conditions used by you is hereby rejected.
(2) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.
§ 2 Conclusion of the Contract
(1) The subject matter of the contract is the sale of goods and/or the provision of services relating to your property (in particular seat surface renewal).
(2) By placing the respective product or service offer on our website, we make you a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the item or service description.
(3) The contract is concluded via the online shopping cart system as follows:
The goods and/or services intended for purchase are placed in the “shopping cart”. You may access the shopping cart at any time via the corresponding button in the navigation bar and make changes there.
After clicking the “Checkout” or “Continue to Order” button (or similar wording) and entering your personal data as well as payment and shipping information, the order details are displayed as an order overview.
If you use an instant payment system (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort), you will either be redirected to the order overview page in our online shop or to the website of the provider of the instant payment system.
If redirected to the instant payment provider, you make the relevant selections or enter your data there. Finally, the order details are displayed either on the website of the instant payment provider or after you are redirected back to our online shop.
Before submitting the order, you have the opportunity to review and modify the information in the order overview (also using the browser’s “back” function) or to cancel the order.
By submitting the order via the corresponding button (“order with obligation to pay”, “buy”, “buy now”, “place order with costs”, “pay”, “pay now” or similar wording), you legally declare acceptance of the offer, thereby concluding the contract.
(4) Requests for quotations are non-binding for you. We will submit a binding offer to you in text form (e.g. by e-mail), which you may accept within 5 days unless another period is specified in the respective offer.
(5) The processing of the order and the transmission of all information required in connection with the conclusion of the contract take place partly automatically by e-mail. You must therefore ensure that the e-mail address stored with us is correct, that receipt of e-mails is technically ensured and, in particular, not prevented by spam filters.
§ 3 Provision of Services
(1) Insofar as services relating to your property (in particular seat surface renewal) are the subject matter of the contract, we owe the individual services resulting from the service description. These are performed personally or by third parties to the best of our knowledge and belief.
(2) You are obliged to cooperate insofar as additional information is required for the provision of the service or a specific act of cooperation on your part is necessary. In particular, you must make the relevant item available to us for the provision of the service.
(3) Unless otherwise stated in the respective offer, you shall bear the costs for sending your item to us.
(4) Unless otherwise specified in the respective offer, the service including dispatch of the item shall be carried out within 5–7 days after receipt of your item by us (in the case of advance payment agreed, however, only after the time of your payment instruction).
(5) If you exercise your right of termination under § 648 sentence 1 BGB (German Civil Code), we may demand lump-sum compensation amounting to 10% of the agreed remuneration if execution has not yet begun. However, if a statutory right of withdrawal exists, this shall only apply if you exercise your right of termination after expiry of the withdrawal period. You reserve the right to prove that no or substantially lower costs were actually incurred by us.
§ 4 Special Agreements Regarding Payment Methods
(1) Payment via “PayPal” / “PayPal Checkout”
If you select a payment method offered via “PayPal” / “PayPal Checkout”, payment processing is carried out via the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal, L-2449 Luxembourg; “PayPal”).
The individual payment methods available via “PayPal” are displayed under a correspondingly designated button on our website and during the online ordering process. PayPal may use additional payment services for payment processing; if special payment conditions apply, you will be informed separately.
Further information about PayPal can be found at:
https://www.paypal.com/de/webapps/mpp/ua/legalhub-full
(2) Payment via “Shopify Payments”
If you select a payment method offered via “Shopify Payments”, the Shopify Payments service of Shopify International Limited (2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland), payment processing is carried out via the payment service provider Stripe Payments Europe, Ltd. (1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland; “Stripe”).
The individual payment methods available via Shopify Payments are displayed under a correspondingly designated button on our website and during the online ordering process. Stripe may use additional payment services for payment processing; if special payment conditions apply, you will be informed separately.
Further information about Shopify Payments can be found at:
https://www.shopify.com/de/legal/terms-payments/de
§ 5 Right of Retention, Retention of Title
(1) You may only exercise a right of retention insofar as it concerns claims arising from the same contractual relationship.
(2) The goods remain our property until full payment of the purchase price has been made.
(3) If you are an entrepreneur, the following additionally applies:
a) We retain ownership of the goods until all claims arising from the ongoing business relationship have been settled in full.
b) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims arising from the resale in the amount of the invoice amount; we accept the assignment.
c) In the event of combining or mixing the reserved goods, we acquire co-ownership of the new item in proportion to the invoice value of the reserved goods.
d) We undertake to release the securities to which we are entitled at your request insofar as the realizable value of our securities exceeds the claim to be secured by more than 10%.
§ 6 Warranty
(1) The statutory warranty rights apply.
(2) If you are informed prior to submitting your contractual declaration and this has been expressly and separately agreed, the limitation period for claims for defects for used goods shall be one year from delivery of the goods.
This limitation shall not apply:
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to damages attributable to us arising from injury to life, body or health,
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in the case of intentional or grossly negligent breaches of duty,
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if we fraudulently concealed the defect or assumed a guarantee for the quality of the goods.
(3) As a consumer, you are requested to inspect the goods immediately upon delivery for completeness, obvious defects and transport damage and to notify us and the carrier of any complaints as soon as possible.
(4) If a characteristic of the goods deviates from the objective requirements, the deviation shall only be deemed agreed if you were informed of it before submitting the contractual declaration and the deviation was expressly agreed between the contracting parties.
(5) If you are an entrepreneur, the following shall apply in deviation from the above warranty provisions:
a) Only our own information and the manufacturer’s product description shall be deemed agreed as the quality of the goods.
b) In the event of defects, we shall provide warranty at our discretion by repair or replacement delivery.
c) The warranty period shall be one year from delivery of the goods.
(6) If you are an entrepreneur, the warranty period for contracts for work and services shall be one year from acceptance of the work.
§ 7 Choice of Law, Place of Performance, Jurisdiction
(1) German law shall apply. For consumers, this choice of law shall only apply insofar as the protection granted by mandatory provisions of the law of the country of the consumer’s habitual residence is not withdrawn.
(2) The place of performance and jurisdiction for all services arising from the business relationships existing with us shall be our registered office, provided that you are not a consumer but a merchant, legal entity under public law or special fund under public law.
(3) The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) shall expressly not apply.
II. Customer Information
1. Identity of the Seller / Provider
ADVINOVA GmbH
Carl-Zeiss-Str. 7
25451 Quickborn
Germany
Phone: +49 4106-9679012
E-Mail: mail@balimo.info
We are neither willing nor obliged to participate in dispute resolution proceedings before consumer arbitration boards.
2. Information on the Conclusion of the Contract
The technical steps for concluding the contract, the conclusion of the contract itself and the correction options are governed by the provisions “Conclusion of the Contract” in our General Terms and Conditions (Part I).
3. Contract Language, Storage of Contract Text
3.1. The contract language is German.
3.2. The complete contract text is not stored by us. Before submitting the order via the online shopping cart system, the contract data can be printed out or electronically saved using the browser’s print function.
3.3. For quotation requests outside the online shopping cart system, you will receive all contract data in text form, e.g. by e-mail, which you can print or electronically save.
4. Codes of Conduct
We have submitted to the Buyer Seal quality criteria of Händlerbund Management AG, available at:
https://www.haendlerbund.de/de/downloads/kaeufersiegel/kaeufersiegel-zertifizierungskriterien.pdf
5. Essential Characteristics of the Goods or Services
The essential characteristics of the goods and/or services can be found in the respective offer.
6. Prices and Payment Terms
6.1. The prices stated in the respective offers as well as the shipping costs represent total prices including all price components and taxes.
6.2. Shipping costs are not included in the price of the goods or service and are shown separately during the ordering process.
6.3. Deliveries to countries outside the European Union may incur additional costs such as customs duties, taxes or money transfer fees.
6.4. Costs incurred for money transfers shall be borne by you if payment was initiated outside the European Union.
6.5. The available payment methods are shown under a correspondingly designated button on our website or in the respective offer.
6.6. Unless otherwise stated, payment claims are due immediately upon conclusion of the contract.
7. Delivery Conditions
7.1. Delivery conditions, delivery dates and any delivery restrictions can be found under a correspondingly designated button on our website or in the respective offer.
7.2. If you are a consumer, the risk of accidental loss or deterioration of the goods passes to you only upon delivery of the goods.
If you are an entrepreneur, delivery and shipment are made at your risk.
8. Statutory Liability for Defects
Liability for defects is governed by the “Warranty” provisions in our General Terms and Conditions (Part I).
9. Termination
Information on termination of the contract and the termination conditions can be found in the provisions “Provision of Services” in our General Terms and Conditions (Part I).
These General Terms and Customer Information were created by lawyers specialized in IT law of Händlerbund and are continuously reviewed for legal compliance.
Last updated: 13.03.2026